Privacy Policy – Smart Flow Bottle
Effective Date: [15/08/2025]
Last Updated: [15/08/2025]
Smart Flow Bottle (“Company,” “we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with us in India.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
As per the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, “Personal Information” includes:
- Name
- Phone number
- Email address
- Shipping and billing address
- Payment details (processed securely via third-party payment gateways; we do not store card numbers)
1.2 Non-Personal Information
We may collect data that does not identify you directly, such as:
- Browser type
- IP address
- Device information
- Website usage data through cookies
1.3 Sensitive Personal Data
We do not usually collect sensitive personal data (such as financial passwords, biometric data, health information, etc.). If we ever require such data, we will obtain your explicit consent.
2. How We Use Your Information
We use your information for the following purposes:
- Processing and fulfilling your orders
- Delivering products to your address
- Sending order confirmations, shipping updates, and customer service messages
- Improving our website, products, and services
- Sending promotional offers (only with your consent)
- Complying with legal obligations
3. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share your data only with:
- Service providers (e.g., courier partners, payment gateways) who help us operate our business
- Law enforcement authorities when required by applicable laws
- IT and security service providers to ensure secure transactions
4. Cookies and Tracking Technologies
We use cookies to:
- Remember your preferences
- Improve site performance
- Analyze visitor traffic
You can manage cookies in your browser settings, but disabling cookies may affect website functionality.
5. Data Storage and Security
- Your personal data is stored on secure servers within India.
- We follow Reasonable Security Practices as per IT Rules, 2011, including encryption and secure access controls.
- We retain your data only as long as necessary for the purposes stated in this policy or as required by law.
6. Your Rights Under Indian Law
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access your personal data
- Correct or update your data
- Withdraw consent for data processing
- Request deletion of your data (subject to legal requirements)
To exercise these rights, email us at support@smartflowbottle.in.
7. Children’s Privacy
Our website and products are not intended for children under 18 years of age. We do not knowingly collect data from minors.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Effective Date.”
9. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, contact us at:
Smart Flow Bottle
Registered Address: Plot No. 22, Crystal Business Park, Near Gopalpura Bypass, Jaipur, Rajasthan – 302018, India
Email: support@smartflowbottle.in
Phone: +91-9876543210